Appendix G: Standards of Quality for Family Strengthening and Support Staff Survey Instrument and Survey Results Print E-mail

2015 Standards of Quality for Family Strengthening and Support Provider Survey Results

Click here to see the Appendix G Standards - Program Staff Supervisor Survey Instrument 2015.

A total of 40 staff members and supervisors from 17 programs completed surveys.  Programs represented include:

  • Arcata Playcenter (6)
  • Betty Kwan Chinn Day Center (1)
  • Blue Lake Family Resource Center (2)
  • F.U.N Play Center (2)
  • Fortuna Playgroup (1)
  • Healthy Kids Humboldt (3)
  • Humboldt County Library (2)
  • Mattole Valley Resource Center (3)
  • McKinleyville Family Resource Center (1)
  • McKinleyville Playgroup (3)
  • Orleans Playgroup (1)
  • Paso a Paso (3)
  • Redwood Discovery Museum (4)
  • Rio Dell Community Resource Center (3)
  • Southern Humboldt (1)
  • Tiny Tots – Arcata Methodist Church (1)
  • Willow Creek Community Resource Center (3)

 

3. Do you supervise any staff members in the program?

Yes

40% (16)

No

60% (24)

For the remaining questions, the following scale applies.
4 = Strongly Agree, 3 = Agree, 2 = Disagree, 1 = Strongly Agree

4.  We offer services and activities at a location convenient for participants

Strongly Agree

50.0% (20)

Agree

50.0% (20)

Disagree

0.0% (0)

Strongly Disagree

0.0% (0)

Not Applicable

0.0% (0)

Mean = 3.50

Comments:

  • Local center is known well
  • I believe all our branches have activities at least once a month
  • It’s not always easy but we do our best
  • BUT, we have limit space and options on where and when we can meet with families.  A permanent location is still a wish list.
  • We are located in a remote community. Many people live quite a distance away. It is the most convenient possible.
  • We do community outreach, in home visits as well as in office appointments or calls over the phone.
  • Leap into Literacy deliveries are very convenient for participating preschools. Outreach visits to playgroups make our services convenient for those who attend playgroups. Some library branches are convenient for some or many town residents; other branches are in larger towns and therefore not convenient for everyone.
  • Parking at this facility, so close to the University, can pose a challenge at times.

 

5. We offer services and activities at times that are convenient for participants

Strongly Agree

32.5% (13)

Agree

67.5% (27)

Disagree

0.0% (0)

Strongly Disagree

0.0% (0)

Not Applicable

0.0% (0)

Mean = 3.33

Comments:

  • We could maybe take a survey to know
  • It would be great to offer MORE - more specifically on weekends.
  • BUT, see answer in comments above
  • Some parents have asked us to add Friday or consider Playgroup/events on Saturday, however that is not possible at this time.
  • The majority of the activities in which we provide services are convenient to participants
  • The families that attend our playgroup suggested the time for playgroup and our office hours are extended on Thursdays until 6:00 so working parents have access to CRC services.
  • Leap into Literacy and play group visits are at times convenient for participants. Increasing evening and weekend hours in library branches would be convenient for many people.
  • We are working toward increasing our hours and are interested in learning what times (evenings and weekends) would be most beneficial for our participants.

 

6. We are welcoming to and respectful of all program participants

Strongly Agree

82.5% (33)

Agree

17.5% (7)

Disagree

0.0% (0)

Strongly Disagree

0.0% (0)

Not Applicable

0.0% (0)

Mean = 3.83

Comments:

  • We are definitely welcoming to and respectful of all program participants.
  • I think we do a great job at this!
  • We have a great deal of diversity in Arcata and take pride in both embracing what we have in common and celebrating our uniqueness.
  • We make this a top priority and are working on encouraging all staff to understand how to be respectful and welcoming toward all clients.

 

7. We ask participants about their family’s strengths, needs, and interests

Strongly Agree

32.5% (13)

Agree

65.0% (26)

Disagree

2.5% (1)

Strongly Disagree

0.0% (0)

Not Applicable

0.0% (0)

Mean: 3.30

Comments:

  • I am pretty new to our story times
  • Somewhat hard to know how to - when you know all your playgroup participants very well. small rural community
  • We are working to ask this more often.
  • We talk about their needs, but we want to start talking about their strengths.
  • We could work more on asking library visitors about family strengths - we tend to focus on needs and interests.
  • We have added Play Center Birthday parties as an option for families in response to their requests for this service.
  • We do this with case management. Participants who do not engage in ongoing services may not encounter this approach. We need to evaluate how to do this with walk-in clients who are not engaging in ongoing services.

 

8. We help participants understand healthy child development

Strongly Agree

32.5% (13)

Agree

65.0% (26)

Disagree

0.0% (0)

Strongly Disagree

0.0% (0)

Not Applicable

0.0% (0)

No Answer

2.5% (1)

Mean: 3.33

Comments:

  • We could do more
  • Lots of support
  • Having Spanish materials helps to do this job easier.  The different types of ideas of how to do it are helpful.
  • Beth is available almost every week to answer families' questions about child development and the leaders receive training and materials to help with this.
  • Yes, when we have available materials that talk about it.
  • We all really appreciate Meg Walkley. She is so warm and friendly while sharing healthy child development information. We are starting a second playgroup that we will be offering a little more structure and information on child development.
  • As our new facilitators gain more skill and experience this will continue to grow.
  • This is something we do with participants who engage in case management, parenting classes, or the new parents group.

 

9. We invite family members of participants to take part in services and activities

Strongly Agree

37.5% (15)

Agree

60.0% (24)

Disagree

2.5% (1)

Strongly Disagree

0.0% (0)

Not Applicable

0.0% (0)

Mean = 3.35

Comments:

  • But more recruiting would be helpful in building community connection
  • Parents volunteer
  • At our Family Fun Nights we like for our families to invite their extended families. And we are always welcoming to family members that attend playgroup.
  • I do post events that are forwarded to me.  But, they are largely ignored because they are on the coast-too far for most families to travel.
  • Parents take leading roles in facilitating circle time and other activities and all of our facilitators have grown into the leadership position as participants first.

10. We provide opportunities for families to meet and get to know other families through this program

Strongly Agree

55.0% (22)

Agree

37.5% (15)

Disagree

5.0% (2)

Strongly Disagree

0.0% (0)

Not Applicable

2.5% (1)

Mean = 3.51

Comments:

  • Story time/baby read and grow
  • The playgroup is (and seems) to be fairly successful
  • Our Family Fun Nights are great for this!
  • Both the libraries themselves and family programs provide these opportunities.
  • Parents have commented that this is one of the most important resources they have received.
  • We do have evening programs. However, these have relatively low attendance. Again, we are interested in learning from our clients how to make our evening programs more accessible.
  • As it applies to 0-5 programming there is not really an opportunity for this at this time.  Our BRIDGES After School Program, which currently has three 5 year olds, does offer these opportunities since we are in regular contact with these families on a daily basis.

 

11. We speak the language that participants speak

Strongly Agree

40.0% (16)

Agree

52.5% (21)

Disagree

0.0% (0)

Strongly Disagree

0.0% (0)

Not Applicable

5.0% (2)

No Answer

2.5% (1)

Mean = 3.43

Comments:

  • We could have more Spanish
  • Need some more options
  • We currently struggle in connecting to a couple of our Latino families because of a language barrier.
  • We don't always speak families' primary language i.e., Portuguese, Hebrew, sometimes Spanish.
  • We have bi-lingual staff at the CRC to assist with Spanish speaking families. And of course we know Laura Powers is available to offer assistance if needed.
  • Playgroup leader speaks Spanish
  • By 'NA' I mean somewhere in between 'Agree' and 'Disagree'. Most of our participants speak English. Two of us speak Spanish, which is helpful for participants who speak Spanish. No one on staff speaks Hmong or other languages that some participants might appreciate.
  • It's is always nice to have facilitators who speak multiple languages. Our current facilitators speak English. This does meet the needs of the majority of our participants.

 

12. We understand and/or are respectful of the cultural traditions and values of participants

Strongly Agree

52.5% (21)

Agree

42.5% (17)

Disagree

0.0% (0)

Strongly Disagree

0.0% (0)

Not Applicable

0.0% (0)

No Answer

5.0% (2)

Mean = 3.55

Comments:

  • We are respectful and can always learn more about other cultures.
  • We invite our friend Gina from the Blue Lake Rancheria to do a special tribal story and snack for playgroup. And we always have the Rancheria as a partner in our very big annual summer BBQ, providing a traditional food tasting and information table.
  • We do not understand everything, but we are respectful and we seek to increase our understanding.
  • We love diversity! One example of this can be seen through our snack program.

13. We provide opportunities for participants to learn about families that are different from their own

Strongly Agree

20.0% (8)

Agree

55.0% (22)

Disagree

15.0% (6)

Strongly Disagree

0.0% (0)

Not Applicable

5.0% (2)

No Answer

5.0% (2)

Mean = 3.06

Comments:

  • I would like to incorporate more cultural diversity projects.
  • We haven't had a chance
  • Extremely homogeneous community not many diversity opportunities so far.
  • When we have our Family Fun Nights it gives community members the opportunity to get to know each other.
  • We mostly do this through books/education activities, and during our BRIDGES program differences regularly come up and are discussed.

 

14. We help participants learn about services, resources, and opportunities that are available in the community


Strongly Agree

52.5% (21)

Agree

42.5% (17)

Disagree

0.0% (0)

Strongly Disagree

0.0% (0)

Not Applicable

2.5% (1)

No Answer

2.5% (1)

Mean = 3.55

Comments:

  • We have our Americorps member and MSW Intern attend all playgroups to inform parents about services and programs at the CRC. We will be continuing with our monthly calendar that informs parents on community events and special playgroup activities.
  • As our new facilitators gain more skill and experience this will continue to grow.

15. We provide opportunities for participants to share their opinions and ideas about the program

Strongly Agree

45.0% (18)

Agree

50.0% (20)

Disagree

0.0% (0)

Strongly Disagree

0.0% (0)

Not Applicable

0.0% (0)

No Answer

5.0% (2)

Mean = 3.47

Comments:

  • We could provide an anonymous suggestion box.
  • We provide Family Fun Nights to this community. Participating parents invite their neighbors AND do all the cooking for the dinner. During that time we talk about activities they would like to have during playgroup. They also participate in the First Five Survey's.
  • We have added a suggestion box
  • We conduct annual (Leap into Literacy) or biannual (library services) surveys. We could do more to solicit patrons' opinions and ideas on a daily basis.
  • We hold annual focus groups.

 

16. Overall, this program provides valuable support for parents and families that we serve

Strongly Agree

67.5% (27)

Agree

30.0% (12)

Disagree

0.0% (0)

Strongly Disagree

0.0% (0)

Not Applicable

0.0% (0)

No Answer

2.5% (1)

Mean = 3.69

Comments:

  • Glad for the Standards Training and the reminders that it
  • Comment cards provided
  • We will be doing our own Community Need Survey in the New Year.
  • Community dinners have been helpful.
  • YES!
  • With our community being so spread out, it is highly valuable to offer playgroup as a place for mother of infants and young children to gather.
  • The strength of our Play Center program was one of the programs that gained us recognition by the First Lady of the United States through our participation in the Let's Move! Initiative.